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General Terms

General Terms 

SafeWork NSW (“we”, “our” or “us”) is part of the NSW Department of Customer Service and is a co-organiser of the 23rd Congress on Safety and Health at Work (the “World Congress”). The World Congress is being co-organised by SafeWork NSW, the International Labour Organization (“ILO”) and the International Social Security Association (“ISSA”) (collectively, the “organisers” of the World Congress). 

These Terms govern your access to the World Congress, and your access to or use of the World Congress website, (the “Congress Website”) or any other services provided by SafeWork NSW in connection with the World Congress.  

By registering to attend the World Congress or by accessing or using the Congress Website or any other services provided by SafeWork NSW in connection with the World Congress you accept these General Terms (“Terms”).  

We may update or modify these Terms from time to time. The amended Terms will be posted to the Congress Website and will operate from the time it is posted.  

Entry requirements  

For entry to the World Congress you must register to attend via the Congress Website and hold a valid ticket.  

If you wish to participate in any of the side events associated with the World Congress you will need to register to attend the event with the relevant provider. The organisers of the World Congress are not responsible for any side events associated with the World Congress. Any questions or complaints should be directed to the relevant event organiser.  

The World Congress will be held at the International Convention Centre Sydney (ICC Sydney), and you must comply with ICC Sydney’s Conditions of Entry if you attend the World Congress in-person. ICC Sydney may update its Conditions of Entry from time to time and you are responsible for ensuring you check the latest version of the Conditions of Entry prior to attending the World Congress or any side events at ICC Sydney. 

The organisers of the World Congress and/or any of its service providers (such as ICC Sydney or the provider of side events at or in relation to the World Congress) reserve the right to refuse admission to, or eject from, any venue without compensation, any person whose conduct is, or is deemed to be, prohibited, unlawful, dangerous, disorderly or offensive, or who is not entitled to attend the relevant event.  

You are responsible for your own personal possessions and must not leave bags or possessions unattended at any time. 

Events may involve a level of recreational risk associated with a crowded environment, which may result in personal injury from time-to-time. All patrons purchasing tickets for the World Congress or attending side events are asked to assess their own risk prior to entry. 

You voluntarily assume all risk of all damage and loss - including property damage, personal injury (fatal and non-fatal), economic and consequential loss - whatsoever and howsoever arising (including by negligence) at ICC Sydney or any other venue associated with the World Congress (including the venue for any side event) including damage or loss caused by the acts or omissions of your employees, agents or licensees.  

The Sponsorship Terms set out the additional terms (including in relation to entry requirements, bookings and cancellations) which apply to sponsorship and exhibition opportunities at the World Congress.  

Ticket refunds  

Ticket cancellations for change of mind will be accepted up to 12am (AEDT) on 27 October 2023 (the “cut-off date”) and a 15% administrative fee will be deducted. Refunds will be credited using the original method of payment less the administrative fee. Cancellations for change of mind which are received after the cut-off date will not be refunded. Refunds will not be issued for no-shows. Cancellations must be notified in writing by email to:

Conduct during the World Congress 

The organisers of the World Congress are committed to providing a safe and welcoming environment for all participants. Racism, sexism, ageism, ableism or any other form of discrimination, harassment or intimidation will not be tolerated. You are expected to behave courteously and respectfully towards others. If you behave in a manner that is disruptive, offensive, dangerous or illegal SafeWork NSW reserves the right to cancel your registration without providing a refund and remove you from the World Congress, ICC Sydney and/or any other venue associated with the World Congress.  

Compliance with COVID-19 health orders and any health and safety policies of ICC Sydney and SafeWork NSW 

You must adhere to all health and safety laws and regulations which apply at the time of the World Congress, including in relation to COVID-19. You must also comply with any health or safety related policies of the NSW Government or ICC Sydney which are notified to you prior to your attendance at the World Congress (including those policies published on the Congress Website or referred to in ICC Sydney’s Conditions of Entry).  

If you fail to comply with any health or safety related law, regulation or policy you may be denied entry to, or be removed from the World Congress. If you are denied entry to or are removed from the World Congress there will be no refunds issued. By attending the ICC Sydney, you acknowledge that there is a risk of contracting COVID-19 and neither ICC Sydney nor the NSW Government guarantee that it is or will remain a COVID-19 free area. You assume all risk for any loss or damage caused in this regard while in or around ICC Sydney. 

You acknowledge that by entering ICC Sydney or any other venue associated with the World Congress you are not currently exhibiting any respiratory symptoms (including but not limited to a cough or shortness of breath) sore throat, fatigue, loss of smell or taste, a runny nose, muscle pain, joint pain, diarrhoea, nausea/vomiting or loss of appetite, or that during the past 14 days, you have not had close contact with a confirmed or probable case of COVID-19. If one or more symptoms are present, you must not attend the World Congress, any side event(s) or attempt to enter ICC Sydney or any other venue and should immediately seek medical advice in accordance with the directions of relevant health authorities. 

Event cancellations due to force majeure events 

You acknowledge and agree that the in-person World Congress may be cancelled by SafeWork NSW due to circumstances beyond our reasonable control. If the in-person World Congress event is cancelled the virtual event will go ahead. Any in-person registration will be automatically transferred to a virtual ticket and refunds of the difference in ticket price will be credited using the original method of payment.  

If you have registered for the in-person World Congress and are unable to attend due to the closing of international and/or domestic borders you must notify SafeWork NSW in writing and we will transfer your registration to a virtual ticket and refund you the difference in ticket price using the original method of payment.   

Photography and video consent  

You acknowledge and agree that the organisers of the World Congress (including the NSW Government, the ILO and the ISSA) may utilise your image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction of the World Congress (in whole or in part) and by attending the World Congress you consent to such use. 


By registering for the World Congress, you agree that SafeWork NSW will collect your personal information so that we can provide you services in relation to the World Congress, including sharing event updates via email and understanding and analysing audience segments in terms of industries, job roles, topics of interest and other information. 

The personal information we collect from you when you register will be stored by SafeWork NSW in an event database. 

For further information please read the privacy policy

Your use of the Congress Website 

By using the Congress Website, you agree that you will not engage in any conduct that is disruptive or detrimental to the operation and functionality of the Congress Website or is unlawful.  

In this respect, you agree that you must not use the Congress Website in any manner or access websites or content via the Congress Website that: 

  • could introduce any viruses, worms, Trojan horses, cancelbots, time bombs, malicious software or any other computer programming routines that may damage, detrimentally interfere with, surreptitiously or remotely intercept or expropriate any system, data or personal information or interfere with the integrity and/or performance of the Congress Website and/or SafeWork NSW’s other networks and equipment; 

  • could cause SafeWork NSW to be in breach of any law or to incur any liability or could violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); 

  • is inaccurate, fraudulent, misleading, deceptive or offensive; 

  • spoofs or otherwise impersonates any other party or misrepresents your identity; 

  • infringes any third party's (including the NSW Government’s) copyright, patent, trade mark, trade secret or other intellectual property rights; or 

  • involves any attempt to access any data or system which you are not authorised to access. 

Copyright and Other Intellectual Property 

The Congress Website and other content on the Congress Website, including all text, graphics, photographs, images, moving images, sounds and illustration, are protected by copyright and trademark laws. You agree to abide by these laws. Your use of material and content we provide, or access through our Congress Website, does not grant you any ownership rights in such material. You are not licensed to use any of the trademarks displayed on the Congress Website without our express written consent. 


Content provided on the Congress Website or as part of the services we provide in connection with the World Congress have been compiled for your convenience and include information sourced from third parties over who we have limited control. While we make every effort to make sure that content is correct and up to date our reliance on these third parties means that we are not able to guarantee the accuracy of all content on the Congress Website or provided in connection with the World Congress. 

If you upload or otherwise provide any information or content in the course of accessing or using our Congress Website or any services we may provide in connection with the World Congress, you agree that such content will be true and correct and you grant SafeWork NSW a perpetual non-revocable licence to use the content in any manner SafeWork NSW considers fit, subject to applicable Australian law, including the privacy laws. Any content you provide must not be unlawful or infringe the rights of anyone else. 

We reserve the right, at our absolute discretion, to limit or block access to: 

  • the Congress Website to anyone who is deemed to be in breach of these Terms, or is behaving in an inappropriate manner, or for any other reason; and 

  • any network protocols that we deem to be inappropriate or which may contravene these Terms, including but not limited to those used by file sharing applications or any Bit-Torrent type of client or Peer to Peer applications. 

Australian Consumer Law 

The goods and services provided by SafeWork NSW are subject to, among other laws, consumer guarantees contained in the Australian Consumer Law. These Terms do not in any way affect any rights you may have under the Australian Consumer Law. 


While we have taken great care in the preparation of our Congress Website and the services and have endeavoured to provide you with accurate and up-to-date information in good faith, to the extent permitted by law, SafeWork NSW does not represent, warrant or guarantee: 

  • the accuracy, reliability, timeliness, completeness or suitability of the content on the Congress Website or any other content provided in connection with the World Congress or that the Congress Website is provided or available without errors, omissions or viruses;  

  • merchantability or fitness for any particular purpose of any product or service contained or referred to on the Congress Website or otherwise provided by SafeWork NSW in connection with the World Congress; or  

  • continuous, uninterrupted, error free, virus free or secure access to the Congress Website and content on the Congress Website. 

To the extent permitted by law, SafeWork NSW does not accept any responsibility or liability for all direct, indirect or consequential loss, damage or inconvenience suffered or incurred by any person in connection with the World Congress, including as a result of use of the Congress Website or other content provided in connection with the World Congress or the reliance on any content on the Congress Website or other content provided in connection with the World Congress. 

You acknowledge that the internet is an inherently insecure communication medium, and your access to and use of the Congress Website is at your own risk. You agree that SafeWork NSW has no responsibility for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded, hosted or otherwise communicated via the Congress Website. You further acknowledge that you are solely responsible for keeping all usernames, passwords and other security-based information secure and private at all times. 


If any part of these Terms is for any reason unenforceable, that part must be read down to the extent necessary to preserve its operation. If it cannot be read down, it must be severed. 

These Terms are governed by the laws in force in New South Wales, Australia and the parties agree to be bound by the non-exclusive jurisdiction of the Courts of New South Wales, Australia. 

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